You'd think that "regular" people like Heather (dooce) and Jon would be more human? Nope.
Here's the thank-you note I got for ordering their calendar. Note the freaking TYPO.
Thanks for puchasing a Blurbodoocery product! We hope you enjoy it.
Heather & Jon Armstrong
http://www.dooce.com
http://www.blurbomat.com
I love puchasing things. Dooce just lost cred with me on two fronts (not that I am big potatoes or a large carp in a small cow field or backyard koi pond, respectively. ) Just saying: they lost it on the two areas that matter the most to me or, indeed, to any loyal customer/reader : proper supervision of your writing staff and decent customer appreciation. No less a man than Lileks made me walk away from his Bleat as a fanatic reader and purchaser of his books for the very reason that his drive for spending so much time on his blog(s) and late-night TiVo didn't quite jive with feeding his daughter microwave mac & cheese.
I am not holier than thou but I abhor crap customer relations (and btw, Lileks didn't appear to give a shit beyond his Amazon credits.)
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6 comments:
They seem to have misplaced a lette... leter? No, that can't be right...
If we ever get that sloppy with our coustomers I am hoping you will kick us back into shape:)
I had to read it five times before I noticed the missing R. Hm. That's why I like to shop in stores with real people who are rude to your face instead of in an impersonal email.
LMAO!
I MEANT customers...:)
I don't read blogs whose writers see themselves as better than others in some way.
I stopped reading dooce (and to a lesser extent, blurbomat) when they started treating their readers as a way to make money. No, I don't allow comments on my blog, but feel free to tell me you love me by buying pictures of my dog. Sorry, not for me.
Yes, well. I just thought she'd be more of a detail-oriented stickler in every aspect of her blog business.
The Chuck calendar has shipped, I am told, and I still look forward to seeing his silly mug and things atop his head for the coming year.
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