You'd think that "regular" people like Heather (dooce) and Jon would be more human? Nope.
Here's the thank-you note I got for ordering their calendar. Note the freaking TYPO.
Thanks for puchasing a Blurbodoocery product! We hope you enjoy it.
Heather & Jon Armstrong
I love puchasing things. Dooce just lost cred with me on two fronts (not that I am big potatoes or a large carp in a small cow field or backyard koi pond, respectively. ) Just saying: they lost it on the two areas that matter the most to me or, indeed, to any loyal customer/reader : proper supervision of your writing staff and decent customer appreciation. No less a man than Lileks made me walk away from his Bleat as a fanatic reader and purchaser of his books for the very reason that his drive for spending so much time on his blog(s) and late-night TiVo didn't quite jive with feeding his daughter microwave mac & cheese.
I am not holier than thou but I abhor crap customer relations (and btw, Lileks didn't appear to give a shit beyond his Amazon credits.)